Effective Date: October 23, 2024
At www.somerabalms.com ("we," "us," "our"), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We collect personal information that you provide directly to us, such as:
Name
Email address
Shipping and billing address
Payment information (e.g., credit card details)
Phone number
Account login information (if applicable)
b. Automatically Collected Information
When you visit our website, we may collect certain information automatically, including:
IP address
Browser type and version
Device information (e.g., operating system)
Browsing behavior (e.g., pages visited, time spent on the site)
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track your activities on our website. Cookies help us improve your experience, personalize your interactions, and analyze usage patterns. You can choose to disable cookies through your browser settings, but this may limit your ability to use certain features on the site.
2. How We Use Your Information
We may use your personal information for the following purposes:
Order Fulfillment: To process and ship your orders, and send you related information, such as order confirmations and delivery updates.
Customer Service: To respond to your inquiries, provide support, and resolve issues.
Marketing: To send you promotional materials, newsletters, and special offers that we think may interest you. You may opt out of these communications at any time.
Website Improvement: To analyze usage trends and improve the website’s functionality and content.
Legal Obligations: To comply with applicable laws, regulations, or legal processes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
a. Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, such as:
Payment processors
Shipping carriers
Email marketing platforms
Website hosting services
These providers are obligated to protect your information and only use it as necessary to provide services.
b. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
c. Legal Compliance
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is entirely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
a. Access, Update, or Delete Information
You have the right to access, update, or delete the personal information we hold about you. To make such requests, please contact us at hello@somerabalms.com. We may retain certain information for legal or legitimate business purposes.
b. Opt-Out of Marketing Communications
You can opt out of receiving marketing emails by following the unsubscribe instructions included in those emails or by contacting us directly.
c. Cookies
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use some features of the website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.
8. International Data TransfersIf you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfers.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. Please review this page periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: hello@somerabalms.com
